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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Steve Thompson

March 12, 2026

5  out of  5
rating by Steve Thompson
"Diane and her agency have been very responsive when policy questions have come up."
We responded:
"Steve, thank you for your wonderful review of our State Farm agency and my amazing Team! We really appreciate it. Thanks, Diane"
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Carol Belanger

March 9, 2026

5  out of  5
rating by Carol Belanger
"The State Farm office in North Conway, Diane Reo, is by far the easiest and friendliest office staff I have ever had. They always make Insurance as pain free as possible."
We responded:
"Hi Carol, Thank you so much for your kind words! We're thrilled to hear that our team at the Diane Reo agency in North Conway made your insurance experience easy and friendly. Your feedback means a lot to us! If you ever need anything else, we're here to help. 😊 Diane Reo and Team"
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steve varga

February 13, 2026

5  out of  5
rating by steve varga
"Diane’s agency (Hope) has been great in getting our policies transferred from CT TO NH! Received a follow up call today to see if I needed any further assistance… great follow through!"
We responded:
"Thank you so much for the kind words! We're thrilled to hear that Hope from our agency has been so helpful in transferring your policies from CT to NH. It's great to know the follow-up call was appreciated as well. Please don’t hesitate to reach out if you need any further assistance—we’re always here to help! Thanks again, Diane and Team"
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Ellen Begley

February 11, 2026

5  out of  5
rating by Ellen Begley
"This is the best insurance company I have ever worked with. They are honest and very knowledgeable. They respond quickly when I send an email. Diane and her team provide the best services possible. Without a doubt I highly recommend them for all your insurance needs."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had such a great experience with our office. It means a lot to us that you feel supported and well taken care of. We're always here to help with any insurance needs you have—thanks again for the wonderful recommendation! Diane and Team"
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John Kumm

February 10, 2026

5  out of  5
rating by John Kumm
"Everyone at Diane's agency is very responsive and easy to deal with!"
We responded:
"Thank you so much! We're glad our team has always taken great care of you. We’re always here to help with any insurance needs. Thanks again for your kind recommendation!"
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Bob P

February 4, 2026

1  out of  5
rating by Bob P
"I contacted the agent after filling out the information for our home and autos. Three or Four weeks went but then I got an email from Amy L Koblich at this agency. She explained my policy quote had been miss placed so she was connecting with me to proceed. I called but she was in a meeting so I had to leave a message for Amy to return my call. Its been a week and Any has not called. So yesterday I connected with a different Farmers Home Office. Today I spoke with an agent there she went over the policy's. Comparing another insurance company policy with Farmers Home quote. I'm confident in my choice of a different Farmers Home Office and very pleased the with the savings I will get."
We responded:
"Hi Bob, I am so sorry about the negative experience you had with me. This is truly not in my nature to let things get by me like this one did. This was truly a one-off for me and I am very sorry for that. However, I do appreciate the review, even if it was a one-star review. It is a teaching and learning experience that I take seriously and value. I see it as positive feedback which makes me strive to do better and to try my best to be more efficient. I hope you are satisfied with your new insurance agency. Again, my sincerest apologies. I wish you all the best. Amy L Koblich"
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John Larkin

February 4, 2026

5  out of  5
rating by John Larkin
"Great service Diane is terrific"
We responded:
"Hi John, Thank you so much for the great review and the kind words. Its always a pleasure working with you. Take care, Diane"
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Christine Lewis

February 3, 2026

5  out of  5
rating by Christine Lewis
"Everyone in the office is very kind and helpful."
We responded:
"Hi Christine, thank you for the great review and very kind words. My team and I really appreciate your business and enjoy working with you. Let us know when we can help you again in the future. We are looking forward to your call! Diane and Team"
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Dorothy Anderson

January 18, 2026

5  out of  5
rating by Dorothy Anderson
"Diane and her team were great during a stressful time for me. Great"
We responded:
"Hi Dorothy, Thank you for the wonderful review. I'm so glad my team and I were able to help you out with your insurance needs at such a difficult time for you. I'm happy everything worked out for you. We appreciate your business and we look forward to working with you again in the future. Thanks again, Diane and Team"
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Leanne Waldie

January 16, 2026

5  out of  5
rating by Leanne Waldie
"The service is very personal, prompt and never disappointing. Diane is a wonderful person, a knowledgeable and caring professional and a great contributor to our local community. And State Farm has always been responsive and prompt in handling our claims. Highly recommend Diane Reo!"
We responded:
"Hi Leanne, thank you so much for the awesome review and the very kind words. It has been my pleasure to work with you and your wonderful family over the years. We have watched the girls grow up and have seen all the changes along the way! Please say "hi" to everyone for me and we look forward to the next time we have the opportunity to help you. Take care, Diane"
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Susan Lautenschlager

January 15, 2026

5  out of  5
rating by Susan Lautenschlager
"Great service, been with Diane Reo and her team for over 20 years. Always there when you need them, and outstanding service. Thanks"
We responded:
"Hi Susan, Thank you so much for the wonderful review. We really appreciate it. It has been a pleasure working with you all these years and watching your boys grow up! You have a beautiful family. You all have been treasured clients and we value your business. Take care, Diane and Team"
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Paul Hamann

January 9, 2026

5  out of  5
rating by Paul Hamann
"I have been working with Diane and her team on a homeowners policy with State Farm. It has not been without issue. Diane and her team have been super responsive and helpful. Happy to have them as our partner."
We responded:
"Hi Paul, Hope and I are so sorry about the issues you have had with the property and you know that we will do everything we can to help you. We value your business and really appreciate the 5 star review! Diane and Team "
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April Harb

January 2, 2026

5  out of  5
rating by April Harb
"Hope at Diane Reo’s State Farm office made insuring our second home seamless and easy. We had called a few other insurers and they were either far more expensive or didn’t cover the full value of our home. Hope’s quote was comprehensive, reasonable and covered the full value of our home. They were also very responsive with a quick turnaround. I wouldn’t hesitate to recommend them for all insurance needs!"
We responded:
"Hi April, Thank you so much for your wonderful review! Hope is very efficient and works really hard to give our customers a positive experience. Our whole team focuses on meeting the needs of our policyholders and proving them the best service possible. We look forward to assisting you again in the future. Diane and Team"
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Donna Merritt-Jackson

December 19, 2025

5  out of  5
rating by Donna Merritt-Jackson
"Diane goes over and above to help you with your needs. I have all my insurance with her and am very satisfied."
We responded:
"Hi Donna, thank you so much for the very kind words. We really try hard to help our customers manage their insurance needs and we truly appreciate your business. Thanks again, Diane"
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Zachary Nault

December 18, 2025

5  out of  5
rating by Zachary Nault
"Such a busy company but they make time for each individual, making them feel like they are the only one that the agents are dealing with. A very big shout-out to agent Hope Lovejoy for her speedy and professional help with signing me up for a Homeowner & Auto bundle!"
We responded:
"Thank you so much for your kind words! I'm thrilled to hear that Hope provided you with such prompt and attentive service. It's wonderful to know she made you feel like a priority during the application process. We appreciate you choosing us for your Homeowner & Auto bundle and look forward to serving you! If you ever need anything else, don't hesitate to reach out. Thanks, Diane"
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bianca clauss

December 18, 2025

5  out of  5
rating by bianca clauss
"Was a simple easy process."
We responded:
"Hi Bianca, thank you for the very kind review. I'm so glad I was able to help you and glad we were able to get it done so quickly. Let us know if you need anything else in the future. Diane"
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Paul Newton

December 8, 2025

5  out of  5
rating by Paul Newton
"Had to cancel old truck insurance, and I had great help and got info on "ting""
We responded:
"Hi Paul, thank you so much for the wonderful review and very kind words. We are so glad we could help you and happy to pass along the "Ting" info. We look forward to speaking to you again real soon! Diane and Team"
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willh55

November 29, 2025

5  out of  5
rating by willh55
"Very attentive to our needs. Easy to contact and always a prompt rply."
We responded:
"Thank you Bill so much for those very kind words. We try so hard to please our customers and give them the best experience possible. I'm glad we were able to help you. Thanks again, Diane"
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Kristen Roberts

November 21, 2025

5  out of  5
rating by Kristen Roberts
"Amy, the person that helps me at the office in North Conway New Hampshire is the best. I had an accident this past spring with my vehicle and it ended up being totaled Amy not only emotionally supported me when I called the accident in but she helped me get in touch with the claims department. State Farm is amazing. I had my money from my old car and my new car in my driveway within 13 days of my accident. Thank you again Amy you’re the best make sure Diane knows this lol❤️"
We responded:
"Hi Kristen, Thank you so much for the wonderful review and kind words. I so look forward to the times you call our office for help. We really enjoy helping you out when you need it the most! Thank you for all the referrals you sent our way! Customers like you make it a joy to come to work. And yes, Diane knows what a treasure I am. LOL. Amy."
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Zechariah Osier

July 21, 2025

5  out of  5
rating by Zechariah Osier
"Hope Lovejoy was very helpful and patient with me. Was able to switch policies within the hour."
We responded:
"I'm so glad to hear that Hope Lovejoy was helpful and patient with you! It’s great that you were able to switch policies so quickly. If you need any more assistance, feel free to reach out! Thanks, Diane"
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Darlene Broen

July 17, 2025

5  out of  5
rating by Darlene Broen
"Applying for car insurance on a new purchase. Hope was beyond helpful, professional and knowledgeable. Enjoyed our conversation reminding me how much actually speaking to a person can make you feel appreciated as a client."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Hope was able to provide you with such helpful and professional service. It's wonderful that your conversation made you feel truly appreciated—our team always strives to make every client feel valued. Speaking to a live person definitely makes a difference! If you have any more questions or need further assistance, please don't hesitate to reach out!"
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Jean M

July 12, 2025

5  out of  5
rating by Jean M
"Great customer service!"
We responded:
"Hi Jean, thank you so much for your wonderful review. We really appreciate it and customers like you. It's our pleasure servicing your insurance needs. Thanks again, Diane"
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Isabella Lacarbonara

July 8, 2025

5  out of  5
rating by Isabella Lacarbonara
"Hope is a fantastic insurance agent — honest, reliable, and genuinely cares about her clients. She made everything simple and explained my options clearly. I highly recommend her to anyone looking for trustworthy and stress-free service!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Hope provided you with honest, reliable, and caring service. Your recommendation means a lot to us. If you ever need assistance in the future, we're here to help!"
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Joan Carter

June 10, 2025

5  out of  5
rating by Joan Carter
"I give Amy 5 stars for providing exceptional help always. She is my "go to girl". Always very pleasant and helpful. Thanks Amy for going above and beyond!"
We responded:
"Hi Joan, thank you for the 5 star review. It is always my pleasure to help out whenever you need me. Enjoy your summer! Thanks, Amy."
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William Keller

June 9, 2025

5  out of  5
rating by William Keller
"Excellent customer service ! Diane is great."
We responded:
"Hi Barbara, thank you so much for the wonderful review. That was so nice of you to do that. I really enjoy working with you and being there as your agent to help you. Have a wonderful day and I look forward to speaking with you again real soon. Diane"